Last Updated On 24-April-2025
Effective Date 24-April-2025


This Privacy Policy outlines how your information is collected, used, and shared when you use our website (https://www.freehomeupgrades.co.uk/) (the “Service”).

By using the Service, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Service.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

Information We Collect:
This website collects and uses personal information for the following reasons

We collect the following personal information when you use the Service:

Name

Email address

Phone number

Address details (including postcode and house number)

Eligibility information, such as benefit status and property ownership status

How We Use Your Information:
We use the information we collect for the following purposes:

To determine potential eligibility for government-backed home energy upgrades

To contact you about your enquiry

For basic marketing and follow-up related to your submission

How We Share Your Information:

We may share your personal information with trusted third-party installers who are responsible for assessing your eligibility and carrying out the energy efficiency upgrade works. These third parties may contact you directly to arrange a consultation, confirm eligibility, or perform the installation.

We only share the necessary information required for them to deliver the service. These parties are expected to handle your information in accordance with applicable data protection laws.

We may also disclose your personal information for the following reasons:

To comply with applicable laws, regulations, or legal processes.

To enforce our agreements, including this Privacy Policy.

In the event of a merger, acquisition, or asset sale, where your information may be transferred as part of that transaction.

We do not sell your data for marketing purposes outside of the purpose of fulfilling the government-backed upgrade service.

We may also disclose your personal information for the following:

(1) to comply with applicable law, regulation, court order or other legal process;

(2) to enforce your agreements with us, including this Privacy Policy; or

(3) to respond to claims that your use of the Service violates any third-party rights. If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner.

Retention Of Your Information:

We will retain your personal information with us for 90 days to 2 years after user accounts remain idle or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

Your Rights:

Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at mikebfhu@gmail.com. We will respond to your request in accordance with applicable law. Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

Security:

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorised alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.